Privacy Policy
for ov77 Bangladesh
At ov77, your privacy is a foundational commitment, not an afterthought. This Privacy Policy explains exactly what personal data we collect when you use our platform, how we use it, who we share it with, how long we keep it, and what rights you hold over your own information.
Our Core Privacy Commitments
Minimal Data Collection
ov77 collects only the personal data that is strictly necessary to operate your account, process transactions, comply with anti-money laundering obligations, and provide a secure gaming environment. We do not collect data for its own sake.
SSL Encryption in Transit
All data exchanged between your device and the ov77 platform is protected by industry-standard TLS/SSL encryption. This ensures that your personal information, payment details, and account credentials cannot be intercepted in transit.
No Sale of Personal Data
ov77 does not sell, rent, or trade your personal information to marketing companies, data brokers, or any other commercial third parties. Your data is used exclusively to deliver and improve the ov77 service and to meet legal obligations.
Transparent Cookie Use
ov77 uses cookies and similar technologies to keep your session active, remember your preferences, and analyse platform performance. We explain every category of cookie in our cookie section and you may manage non-essential cookies through your browser settings.
Clear Retention Periods
We retain your personal data only as long as is necessary for the purpose it was collected — or as required by applicable law. Account data is retained for a minimum of five years following account closure to meet anti-money laundering record-keeping requirements.
Your Rights, Clearly Stated
You have the right to access, correct, and in certain circumstances request deletion of your personal data. You may also object to certain types of processing and request a portable copy of the data you have provided to ov77. Contact our support team to exercise these rights.
Information We Collect
ov77 collects personal data from you in three principal ways: information you provide directly when you register and use your account; information that is generated automatically when you interact with the platform; and information we receive from third-party service providers such as payment processors and identity verification agencies. The following describes each category in detail.
Account Registration Data: When you create an ov77 account, we collect your full legal name, date of birth, residential address (including city and postcode), email address, Bangladesh mobile phone number, and the username and password you choose. This information is required to open and maintain your account and to verify your identity as part of our Know Your Customer (KYC) obligations.
Identity Verification Data: To comply with applicable regulations and to prevent fraud and money laundering, ov77 may collect copies of identity documents such as your National Identity Card (NID), passport, or driving licence. In some cases we may also collect a live selfie or a photograph of you holding your identity document. These documents are processed through our KYC verification partner and stored securely.
Financial Data: When you make a deposit or request a withdrawal, we collect your payment method details. For bKash and Nagad transactions, this includes your registered mobile number and transaction reference number. For card transactions, we collect the card type, last four digits, and the name on the card. Full card numbers are handled exclusively by our PCI-DSS-compliant payment processor and are never stored on ov77's own servers.
Transaction and Gaming Data: We maintain a complete record of all financial transactions on your account — including deposits, withdrawals, and bonus transactions — and a record of your gaming activity, including bets placed, games played, stakes, and outcomes. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
Technical and Usage Data: When you visit the ov77 platform, our servers automatically record certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, pages visited, time spent on each page, and referring URL. This data helps us diagnose technical issues and improve the platform experience.
Communications Data: If you contact ov77's customer support team via email or live chat, we retain a record of that correspondence, including the content of your messages, the date and time of contact, and any attachments or screenshots you provide. This data is used to resolve your query and to improve our support service.
Location Data: We collect approximate location data derived from your IP address to verify that your access to the ov77 platform is consistent with your registered country of residence. We do not collect precise GPS-level location data.
Data We Collect Summary
- Registration: Name, DOB, address, email, mobile number
- Identity: NID, passport, driving licence, selfie
- Financial: Payment method details, transaction history
- Gaming: Bets, stakes, game sessions, outcomes
- Technical: IP address, device, browser, usage logs
- Communications: Support emails, live chat transcripts
Why We Need Your Data
Bangladesh-focused gaming platforms are required to implement KYC and anti-money laundering controls. The personal data we collect is the minimum necessary to satisfy these obligations, operate your account safely, and protect both you and the platform from fraud.
How We Use Your Data
ov77 processes your personal data only where we have a lawful basis to do so. The following table summarises the primary purposes for which we use your data and the corresponding legal basis for each type of processing.
| Purpose of Processing | Legal Basis |
|---|---|
| Account creation and management | Performance of contract with you |
| Processing deposits and withdrawals | Performance of contract with you |
| Identity and age verification (KYC) | Legal obligation; legitimate interests |
| Fraud detection and prevention | Legitimate interests; legal obligation |
| Anti-money laundering monitoring | Legal obligation |
| Responsible gaming monitoring | Legal obligation; legitimate interests |
| Customer support communications | Performance of contract; legitimate interests |
| Platform analytics and improvement | Legitimate interests |
| Promotional communications | Consent (where obtained); legitimate interests |
| Legal and regulatory compliance | Legal obligation |
Promotional Communications: If you have opted in to receive marketing communications from ov77, we may send you information about new games, bonuses, seasonal promotions (such as BPL season offers, Eid specials, and Pohela Boishakh promotions), and platform updates. You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing will not affect the delivery of transactional communications related to your account.
Automated Decision-Making: ov77 uses automated systems to detect unusual account activity, flag potential fraud, and enforce responsible gaming interventions such as automatic deposit limit reminders. Where an automated decision significantly affects your account (for example, an account suspension triggered by automated fraud detection), you have the right to request a manual review by a human member of our team. Contact [email protected] to exercise this right.
Marketing Opt-Out
You can unsubscribe from ov77 promotional emails and SMS messages at any time. Simply send an email to [email protected] with the subject line "Unsubscribe" and your registered username. Your request will be actioned within 5 business days. You will continue to receive essential account and transactional notifications regardless of your marketing preference.
Data Sharing & Third Parties
ov77 does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.
Payment Processors: To process your deposits and withdrawals, ov77 shares relevant financial data with our payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each payment partner operates under its own privacy policy and is independently responsible for data it processes on its own infrastructure. ov77 does not store full card numbers and does not have access to your mobile banking PIN or password.
Identity Verification Providers: To fulfil our KYC obligations, ov77 may share your identity documents and personal details with specialist third-party identity verification agencies. These agencies process your data solely to confirm your identity and age on ov77's behalf and are contractually prohibited from using the data for any other purpose.
Game Software Providers: The casino games available on ov77 are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe. When you play a game, limited technical data (such as your session token and bet amounts) is transmitted to the game server operated by the relevant provider. Game providers are contractually bound to use this data only for game delivery and RNG audit purposes.
Analytics Providers: ov77 uses third-party web analytics tools to understand how players interact with the platform. These tools receive anonymised or pseudonymised usage data (such as page views and session durations). They do not receive your name, email address, or financial data.
Law Enforcement and Regulators: ov77 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so — for example, in response to a lawful request, court order, or where we are obligated to report suspicious financial activity under applicable anti-money laundering legislation.
Business Transfers: In the event that ov77's business or a substantial part of its assets is acquired by a third party, your personal data held by ov77 may be transferred to the acquirer as part of that transaction. You will be notified of any such transfer and the acquirer will be required to honour the terms of this Privacy Policy.
We Never Sell Your Data
ov77 does not participate in data brokerage or sell player information to advertising networks, marketing agencies, or any other commercial third party. Your personal data is used solely to operate your ov77 account and to meet our legal obligations.
Third-Party Processors
All third-party data processors used by ov77 — including payment partners, KYC agencies, and analytics tools — are required to sign data processing agreements that restrict how they may use the data we share with them. They may not use your data for their own commercial purposes.
Cookies & Tracking Technologies
ov77 uses cookies and similar tracking technologies (such as web beacons and local storage) to deliver and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies serve a variety of functions, from keeping you logged in during your session to helping us understand which pages attract the most engagement.
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintains your login session, remembers your cart/bet slip, enables security features. Required for the platform to function. | No — essential for site operation |
| Functional | Remembers your language preference, display settings, and responsible gaming choices such as deposit limits. | Yes — via browser settings |
| Analytics | Collects anonymised data on how players navigate the platform to help us identify technical issues and improve UX. | Yes — via browser settings |
| Performance | Measures page load times and server response performance to help our engineering team optimise the platform. | Yes — via browser settings |
Managing Cookies: You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear all cookies on exit, or receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will prevent you from logging in and using the ov77 platform. Disabling functional cookies may cause your preferences to reset on each visit.
Local Storage: In addition to cookies, ov77 may use browser local storage to retain small amounts of non-sensitive data on your device — such as your preferred game lobby view or your last visited section. Local storage data does not expire automatically and can be cleared through your browser's developer tools or settings.
How to Manage Cookies
To manage cookies in your browser, visit the settings or privacy section of your browser:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Settings → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Manage Website Data
- Mobile: Browser app → Site Settings → Cookies
Data Retention & Storage
ov77 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required or permitted by applicable law. The following retention periods apply to the main categories of personal data we hold.
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| Identity verification documents | Duration of account plus 5 years after closure |
| Financial transaction records | Minimum 5 years after each transaction (AML requirement) |
| Gaming activity logs | Duration of account plus 2 years after closure |
| Customer support communications | 2 years from date of communication |
| Technical / server logs | 90 days on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Storage Location: ov77's data is stored on secure servers. Data is processed in accordance with applicable data protection standards. Where data is transferred to or accessed from outside the country where it was collected, ov77 ensures that appropriate safeguards are in place to protect it to an equivalent standard.
Deletion After Retention Period: When a data retention period expires, ov77 will securely delete or anonymise the relevant personal data. Anonymised data — where all identifying fields have been irreversibly removed — may be retained indefinitely for statistical and analytical purposes as it no longer constitutes personal data.
Why 5 Years?
The five-year post-closure retention period for account and financial data reflects standard anti-money laundering record-keeping obligations applicable to online gaming and financial services businesses. This period allows ov77 to respond to regulatory inquiries or legal proceedings that may arise after an account has been closed.
Your Privacy Rights
As a player on the ov77 platform, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at [email protected] from your registered email address, including your username and a description of your request.
- Right of Access: You have the right to request a copy of the personal data that ov77 holds about you. We will provide a structured summary of your data within 30 days of receiving a valid request. In some cases, we may need to verify your identity before releasing the data.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (such as your email address and mobile number) directly from within your account settings. For changes to identity data (such as your legal name), you must submit documentary evidence to [email protected].
- Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute — ov77 is legally required to retain certain categories of data (particularly financial and identity records) for defined periods even after account closure. Where erasure is not possible in full, we will explain which data must be retained and why.
- Right to Restriction of Processing: You may request that ov77 restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or while you are awaiting the outcome of an objection request.
- Right to Object: You have the right to object to the processing of your personal data where that processing is based on ov77's legitimate interests. Where you raise a valid objection, ov77 will stop processing the relevant data unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Data Portability: Where processing is based on your consent or on the performance of a contract with you, and is carried out by automated means, you have the right to receive the personal data you have provided to ov77 in a structured, commonly used, and machine-readable format (such as CSV or JSON).
- Right to Withdraw Consent: Where ov77 processes your data on the basis of consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
ov77 will respond to all valid privacy rights requests within 30 calendar days. Where a request is complex or where a large number of requests have been received simultaneously, ov77 may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.
How to Submit a Request
Send your privacy rights request to [email protected] from your registered email address. Include your ov77 username and a clear description of the right you wish to exercise. We may ask for additional identity verification before processing the request.
Response Timeframe
ov77 aims to respond to all privacy rights requests within 30 calendar days. Complex requests may take up to 90 days in total. You will always receive an acknowledgement of your request within 5 business days.
Data Security Measures
ov77 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, or disclosure. While no system can guarantee absolute security, the following safeguards are in place:
- TLS/SSL Encryption: All data transmitted between your device and the ov77 platform is encrypted using current-generation Transport Layer Security (TLS) protocols. The padlock icon in your browser address bar confirms that your connection is encrypted.
- Password Hashing: Account passwords are never stored in plain text. ov77 uses industry-standard cryptographic hashing algorithms to store password credentials, meaning that even in the event of a data breach, raw passwords are not exposed.
- Access Controls: Access to personal data within ov77's internal systems is restricted on a need-to-know basis. Staff who do not require access to your personal data to perform their roles cannot view it. Access rights are reviewed regularly.
- Two-Factor Authentication: ov77 supports and encourages the use of two-factor authentication (2FA) on player accounts. Enabling 2FA adds a second layer of security by requiring a one-time code in addition to your password when logging in from a new device.
- Monitoring and Incident Response: ov77's systems are monitored continuously for unusual access patterns and potential security incidents. In the event of a data breach that poses a significant risk to players, ov77 will notify affected users without undue delay and will take immediate steps to contain the incident.
- Secure Payment Processing: All payment card data is handled by PCI-DSS-compliant payment processors. ov77 does not store full card numbers, CVV codes, or card PINs on its own systems.
Your Responsibility: The security of your ov77 account also depends on the steps you take to protect it. You are responsible for keeping your password confidential, not sharing your login credentials with any other person, and logging out of your account when using shared or public devices. If you believe your account has been compromised, contact [email protected] immediately.
Security Best Practices
To keep your ov77 account secure, we recommend the following:
- Use a unique, strong password for your ov77 account
- Enable two-factor authentication (2FA) in your account settings
- Never share your password or OTP with anyone — including ov77 staff
- Log out after each session on shared or public devices
- Report any suspicious activity to [email protected] immediately
Policy Updates & Contact
ov77 reviews this Privacy Policy periodically and may update it from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. The most current version of this Privacy Policy is always accessible at ov77.bet/privacy-policy.
Material Changes: Where a change to this Privacy Policy is material — meaning it significantly alters your rights or how we use your personal data — ov77 will provide advance notice via a prominent notice on the platform and, where possible, by direct communication to your registered email address. The notice will be displayed for a minimum of 14 days before the change takes effect. Continued use of the ov77 platform after a policy change has taken effect constitutes acceptance of the revised terms.
Contacting ov77 About Privacy: If you have any questions, concerns, or complaints about this Privacy Policy or about the way ov77 handles your personal data, please contact our support team in the first instance. We aim to resolve all privacy-related queries promptly and fairly.
Email: [email protected]
Support Hours: 9:00 AM – 1:00 AM BST (UTC+6), seven days a week
Response Time: We aim to respond to all privacy enquiries within 5 business days.
This Privacy Policy was last reviewed on 1 January 2026. ov77 is committed to transparency in how we collect and use your personal data, and we welcome feedback from our players on how we can continue to improve our data protection practices.
Policy Change Notifications
When ov77 makes a material change to this Privacy Policy, we will notify you by posting a prominent notice on the platform at least 14 days before the change takes effect. Make sure your registered email address is current so you do not miss important updates.
Privacy Questions?
Our support team is available daily from 9:00 AM to 1:00 AM BST to assist with any privacy-related questions. Email us at [email protected] or use the live chat feature on the ov77 platform. We treat all privacy enquiries with strict confidentiality.
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